Responsible Gaming at gc99
gc99 is committed to providing a safe, fair and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools put you in control of your play at all times.
gc99 is strictly for adults aged 21 and above. Players must pass age verification before depositing or playing. Underage gambling is illegal and harmful.
Responsible Gaming Tools
Session Time Limits
Set a maximum session duration for your gc99 account. When your chosen time limit is reached, the Platform will alert you and can log you out automatically. Managing your session length is one of the most effective ways to keep gambling recreational rather than compulsive.
Deposit Limits
Set a daily, weekly or monthly deposit cap on your gc99 account denominated in BDT. Once the limit is reached, further deposits are blocked until the period resets. Limit reductions take effect immediately; increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.
Self-Exclusion
If you feel your gambling is becoming a problem, you can request a self-exclusion that locks your gc99 account for a fixed period — 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion your account is frozen: no logins, no deposits, no bets, no promotional communications. Contact [email protected] to activate self-exclusion immediately.
Time-Out (Short Break)
Need a few days away from gambling without a full self-exclusion? A time-out temporarily suspends your gc99 account for 24 hours, 48 hours, or up to 7 days. You choose the duration and the suspension begins immediately. No bets, no deposits, no access — just the breathing room you need.
Account Cooling-Off Period
When you request a deposit limit increase or remove a self-exclusion, gc99 applies a mandatory 24-hour waiting period before the change takes effect. This cooling-off window protects you from decisions made in the heat of the moment and gives you time to reconsider.
Gambling History Review
You can request a full summary of your gc99 account activity — including total deposits, total withdrawals, net win/loss, and session durations — for any rolling 90-day period. Reviewing your history regularly helps you stay aware of your actual spending patterns rather than relying on memory alone.
Warning Signs of Problem Gambling
- Gambling with money set aside for essential expenses such as rent, food, utilities or school fees.
- Feeling the need to bet larger and larger amounts to experience the same level of excitement.
- Being unable to stop gambling even when you intend to, or after setting time and money limits for yourself.
- Lying to family or friends about the amount of time or money spent on gambling.
- Using gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances.
- Chasing losses — continuing to gamble in an attempt to win back money already lost.
- Neglecting work, study, family responsibilities or personal health as a result of gambling activity.
Tips for Healthy Play
Treat Gambling as Entertainment, Not Income
Approach gc99 the same way you would a cinema ticket or a cricket match day out — as a fixed-cost leisure activity. Only ever bet money you are fully prepared to lose. Never gamble with borrowed funds, salary advances, or money intended for household expenses.
Set a Budget Before You Start
Decide your maximum spend for the day or session before you open the gc99 app. Use gc99's deposit limit tool to enforce that budget automatically. Once the budget is gone, close the app and do something else. Avoid the temptation to make "one more" deposit.
Take Regular Breaks
Set a timer when you start a gaming session and take a 10-minute break every hour. Step away from the screen, drink water and do a physical activity. Continuous play for hours at a stretch makes it harder to make clear decisions about your bets.
Never Chase Your Losses
Losing is a normal part of gambling — the house edge means that over a long enough period, most players lose more than they win. If you have hit your loss limit for the day, stop and log out. Chasing losses by doubling your bet size almost always results in a larger loss.
Balance Gambling With Other Activities
Make sure gambling remains one of many leisure activities in your week, not the dominant one. Time spent with family, watching BPL cricket, going to Cox's Bazar or Sundarbans, or simply meeting friends are all equally valid and often more rewarding uses of your free time.
Need Help? Talk to gc99 Support
If you are concerned about your own gambling, or about a family member or friend who you believe may be developing a gambling problem, please reach out to the gc99 support team. Our team is trained to handle responsible gaming requests with full discretion and without judgment. All requests for deposit limits, time-outs and self-exclusion are acted upon within 1 hour of receipt.
Email us anytime at: [email protected]
Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid and Pohela Boishakh. You do not need to wait — if you feel gambling is becoming a problem right now, contact us immediately.
gc99's Commitment to Responsible Gaming
gc99 was built specifically for the Bangladesh market with the understanding that gambling, when conducted responsibly, can be an enjoyable and legitimate form of entertainment. We also recognise that for a small number of players, gambling can become problematic. Our responsible gaming framework exists to catch those situations early and provide practical tools that put the player back in control.
We apply a strict minimum age of 21 for all gc99 players. Age verification is mandatory at registration and may be requested again at any point during the account lifecycle. Any account found to have been opened by a person under 21 will be immediately closed and all funds returned where appropriate.
gc99 does not market aggressively to players who have placed themselves on a time-out or self-exclusion. During any exclusion period, your account will receive no promotional SMS, no bonus offers and no re-engagement campaigns from gc99. This policy applies from the moment the exclusion is confirmed.
gc99 reviews its responsible gaming policies and tools regularly. If you have suggestions for how we can better support players in Bangladesh, please share them with our support team. Your feedback helps us improve our platform and strengthen player protection across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh.
Play Responsibly at gc99
Have questions about responsible gaming tools, your account limits, or how to take a break? Our FAQ has answers. Ready to play? gc99 Casino is waiting.